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Firm Service Standards

Your Business is Our Priority

NPC raises the bar for customer service and support levels in the industry. We understand just how important it is that you receive timely and accurate answers to your questions from a friendly support service associate.

We also pride ourselves on quick turn-around times, as evidenced in our Firm Service Standards, which are among the most stringent in the industry.

Premier Services

Concierge Level Attention

We recognize the integral role our top producing offices play in the growth of our firm. For Advisors producing more than $1 million in GDC, NPC offers our exclusive Premier Services program. Your knowledgeable and dedicated Premier Services representative will:

  • Act as your main point of contact for all NPC-related questions.
  • Ensure you receive prompt answers and productive resolution to all questions and issues.
  • Provide guidance with NPC business enhancements and procedural recommendations.

IT Support

NPC is on Top of IT

You simply will not find a more expert and reliable group of IT professionals than our dedicated team. We speak your language, whether you are tech savvy or a tech novice, NPC’s IT Support staff is your “go-to” team for all of your technology needs including hardware, software, application and integration assistance.

Conferences

Empowerment Through Education

NPC provides a multitude of educational opportunities to keep you and your staff enlightened, informed, and highly productive. In addition to our web-based training options, we offer many opportunities for live interaction between you, your NPC colleagues, and the Home Office staff:

  • NPC’s hugely popular National Conference is our annual educational forum held at new locations each year.
  • The NPC Leaders Conference is an exclusive event for the Firm's top producers.
  • The NPH Network of Women Conference brings Advisors from across the network together to discuss specific industry topics affecting women advisors and business owners.
  • Regional meetings are held across the country in between conferences to ensure all advisors are kept up-to-date with the latest information.

Pershing

Clearing Through Pershing LLC®

Since 1939, Pershing has been providing comprehensive brokerage execution, clearance, data processing and financial products and services to Broker-Dealers worldwide. NPC’s long-standing partnership with Pershing has resulted in many exceptional benefits our Representatives now enjoy:

  • The NETX360™ Brokerage Processing Application
  • 24/7 Client Access to Assets
  • Pershing’s BondCentral Fixed Income Platform
  • No-Transaction-Fee Mutual Funds and Free Cost Basis on Accounts Over $2,500
  • Corestone Account™ Checking Services
  • The Ability to Private Label Pershing Statements
  • Combined Statement Mailings
  • Health Savings Accounts (HSAs) and Support Materials

Specialized Retirement Planning

NPC’s In-House Specialists Are Second to None

Every eight seconds, another Baby Boomer turns 50, further highlighting the opportunity for Financial Advisors to take advantage of the trillions of dollars heading toward retirement with this generation. At NPC, we understand both the scope and challenges inherent in providing retirement planning services for your clients, and offer top-level, personalized support through our group of in-house specialists.

Our experienced subject matter experts are ready and available to answer your questions regarding 408(b)(2) disclosures, IRA contribution requirements, changes in rollover regulations, and more. Each specialist provides focused expertise in a specific area, including overall retirement planning, insurance, mutual funds & alternatives and fixed insurance, allowing our Advisors to implement compliant, up-to-date and comprehensive retirement solutions for their clients. We also offer third-party fixed insurance solutions through Ash Brokerage.